General Questions
You have questions, and we have answers! If you have a question that hasn't been addressed on this page, feel free to contact us at info@amiramart.com.
How do I place an order?
Browse our products, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept the following forms of payment: Visa, Master Card, American Express, PayPal, Amiramart Gift Cards, Apple Pay, G Pay
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also track your order on our website in the "Order Status" section.
What is your return policy?
We offer a 30 day return policy. Items must be returned in their original condition, unworn and with tags attached. Please see our full Return & Refund Policy for more details and exceptions.
How do I contact customer support?
You can contact us via email at info@amiramart.com, by phone at 1 888 746 0646 if you are calling from USA or Canada.
Do you ship internationally?
Yes, for most of our products. Please, take note that AmiraMart is not responsible for any Custom fees
How do I create an account?
Click on the "Register" link at the top - right of the page and follow the instructions.
How much is the shipping?
The shipping cost is already included in the price of the item. Therefore, there is no separate shipping charge.
How long does shipping take?
Shipping times vary depending on your location.
please visit our Shipping Policy page: https://amiramart.com/policies/shipping-policy
After placing an order, can I change my shipping address or cancel the order?
If your order hasn't shipped yet, you may be able to change your address. Please contact us immediately.
I can't find the product I'm looking for. What should I do?
You can use the search bar at the top of the page or browse our product categories. If you still can't find what you're looking for, please contact us.
I received a tracking number and it's not working!
Once orders are processed for shipment, it can take up to 24 hours for your tracking information to update. If your package is in transit and the tracking information has not been updated in over a week, please contact us!
I made multiple orders - can I ship these together?
Yes, if they are ordered at the same time and if those products are at the same warehouse. Since, we process orders as they are received. We unfortunately cannot combine shipping on orders placed separately.
I missed out on an amazing promo, can you apply this to my order?
Unfortunately, we can’t apply past promotions onto new orders. Sign up for our mailing list at the bottom of the page to be the first to know about upcoming promotions and events!
Why was my order cancelled?
We had to cancel your order because of a problem with the credit card details you entered. Common reasons for this include the billing address not matching your credit card statement, an incorrect CVV (the security code on the back of your card), an incorrect expiration date, or insufficient funds. Once an order is canceled, we can't reinstate it. Please double-check your information and place a new order.
Why were one or many items cancelled from my order?
Unfortunately, some items in your order were no longer in stock when we went to process it. This means they've been canceled. Rest assured; you'll only be charged for the items that actually ship. Although the canceled items might still be listed on your invoice, your credit card will only be debited for the shipped products.
How do I return an item?
Please visit our Return Policy page for detailed instructions on how to Return & Refund Policy an item.
How can I stay updated on new products and promotions?
Sign up for our newsletter or follow us on social media.
